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This is one of the most horrible places to right the Gm is Ms. Jones ans she is very unprofessional and the way she treats her stuff she need to be fired for threats and employee abuse. she is over charging and not a honest person i will never rent anything from here...
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1.7
I liked
  • I dont like manager
I didn't like
  • Manger rude
#1335303
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Bestway Rent To Own - Due date

I pay on time every week. I dont need 10 phone calls on the due date to remind me to pay. Especially ringing my phone early in the morning. I can understand if im late. But im not. Stop calling 10 times to ask me when im gonna come in. You know i pay online each time
4.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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#1332975
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Complaint Description: On July 16th service department removed my washer for service and did not turn off the water valve all the way causing 5900.00 water damage. On July 16th service department came to my house and removed my washer for service off premises. The...
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1.0
I didn't like
  • Damage to my home
#1323296
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We went to bestway here in Alex City Al, to get a stove and fridge, they didnt have what we wanted so the manager told us if we would take what he had he promised to get what we wanted in a couple of weeks, never happened, we went the store and called for 6 weeks he...
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#1323205
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Bestway Rent To Own - Horrible

I ordered furniture. Been waiting 2 weeks. And I get told they don't know how long. Then I call corporate and I have to wait one day to get call back. I want someone on phone today
2.5
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1318447
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Bestway Rent To Own - Poor service

They harass you after store hours. Come to your house after hours and when you are not there literally bang on your door like the police and try to open your door and get in. I will never rent from them again.
2.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
#1315631
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We went in to pick up washer and dryer and our stove went caput. So i needed a stove. All appliances were used not the problem. Harressment is the problem. I told the manager to hold on to stove until following week so i could make payment. She sent it anyway and said...
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#1314280
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They will call your phone non STOP, your references will be harassed as well. They came to my house twice a day, left opened notes taped on my front door and patio! with all my personal business view able. i work all through the day i'm never home when they come. i...
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1.0
I liked
  • I dont like manager
I didn't like
  • Being called a lier
  • Manger rude
#1308641
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Bestway Rent To Own - Poor Customers Service at the store in York, South Carolina.

I have a past due bill that has changed 4 times since I went to pay a price that the manager of the store told me to pay 2 weeks prior. I refuse to pay until I get a clear print out of my accounts balance, what I have already paid and the exact amount that I have to pay weekly after the 27th.
#1306903
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Contact Bestway Rent To Own

Mailing Address:
Bestway Rental
12400 Coit Rd Ste 950
Dallas, Texas 75251-2042
United States
Phone:
(800) 219-1029
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I live in Winston Salem, NC and your store on University Parkway has the WORST Customer service and delivery team. My name is Tonya Gray and I was threaten by your store manager Chris that if I didn't bring in my payment they would come and get my items that I am...
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1.9
I didn't like
  • Management
#1300374
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