Bestway Rent To Own

After our washer and dryer went out, my wife and I went into Bestway Rentals in High Point, NC to rent a set. We found a Crossley set that we liked and decided on it.

We asked the rep if the set was new (rto companies are notorious for passing off pre-owned stuff as new). He assured us it was out-of-the-box fresh. "I'd never do that to you," he said, "sell you something used, then charge you for a new one."

That's what his mouth said. He lied.

A week later, we began having issues with the units, first, the washer.

It leaked from around the hoses. Solution: new hoses. YAY! Fixed that.

But, then, it wouldn't program. As it came with no documentation, we called about the issue.

No one came. I went back over my contract, only to find that the set we were renting was, indeed, used--it was listed as such on the "CONDITION" line of the contract. When I took the contract to the store and inquired about it, the rep said they have to list it as used if it isn't delivered in the original packaging.

Never heard THAT one before.

I requested a new set, but was told that it would be a while before they could locate one. Hmmm...

They never looked.

A few weeks later, they dryer began having issues: it wouldn't completely dry the clothes. We complained of this several times after and was told they would have someone check it out. NOPE!

NADA! More runaround. As a part of the contract, we were told we had to get insurance in case the units malfunction. Never heard THAT one before, either, but okay.

The rep assured us that, with the insurance, if anything happens, it would cover the repairs and we would be set up with a replacement until ours was fixed. If it couldn't be repaired, we would be issued another set of equal value, and we wouldn't have to start over again.

Guess what?

Yep, you guessed it: when we asked for another set, we were told, "well, you already have about three months invested in the set you have. If you get another one, you'll have to start all over again." BUT, he said someone would come out to look at ours.

That was Tuesday... No one came.

We went to the store Thursday morning, but was told that they couldn't get anyone out until Friday.

When asked about the possibility of a substitute until ours got checked, "we don't have any right now.". So, we waited Friday, but no one came. We called Saturday and was told that someone would be out by the end of the day. But, again, you guessed it: no one came.

This place is ridiculously overpriced for such terrible customer service.

The lady that works there is really nice, but the guys will lie through their teeth. We're returning the set and are going to try Aaron's. I dealt with them before with good results, and they try really hard to satisfy their customers.

The wife wanted to try Bestway. I'll bet she's regretting THAT decision.